Benefits Enrollment

User Research Goals

  • Understand the benefits enrollment experience from both the enrollee and the staff who run the process
  • Challenge and validate assumptions about the enrollment experience
  • Gather data to build personas
  • Develop a report for coalition building and budget approvals
  • Generate a prototype to illustrate the possibilities

Full Research Report

https://usds.github.io/benefits-enrollment-prototype/assets/discovery-findings-mapping-enrollment-Nov2016.pdf

Prototype

Visit the prototype demo